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Refunds, Returns & Exchanges Policy

Returns

We accept returns within 30 days of purchase.

To be eligible for a return:

  • Item must be unused
  • In original condition
  • In original packaging

Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used personal care products
  • Hygiene or sanitary items
  • Perishable goods
  • Gift cards
  • Downloadable products

Refunds

Once your return is received and inspected, we will notify you via email.

If approved:

  • Your refund will be processed to your original payment method
  • Processing time: 3–7 business days

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at: info@amoraskinbeauty.com.au

Send returns to: 37 verner st, Goulburn nsw 2580.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • For higher-value items, we recommend using tracked shipping

Sale Items

Sale items are not eligible for refunds, unless they are faulty or damaged.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card provider
  3. Contact your bank

If the issue continues, contact us at:  info@amoraskinbeauty.com.au

Need more Help?

For any return or refund questions, contact us at: info@amoraskinbeauty.com.au

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Monday-Friday 9.30am-8.00pm

Saturday 10am-4.30pm

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